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FAQ v2
Shopping Information
Delivery times are quoted in working days and do not include bank holidays. Please expect orders placed over national Holidays to be slightly delayed.
Delivery Time: Order and Payment Confirmed by 15:00
Same Day Delivery – within Tirana
Next Day Delivery – Durres, Elbasan, Vore
2-3 Working Days – rest of the cities in Albania
5-7 Working Days – rest of the cities in Kosovo
Collection to our Warehouse: FREE (Normally within 18:00)
Goods are dispatched by our couriers or by partner courier and should be delivered within the above mentioned transit times.
If Collecting please check first as we may need to arrange shipment of the items at our collections offices. Collections must be confirmed before 15:00 with our team, so we can prepare the order for your pickup before 18:00.
YES, we do export to other countries. Please note due to high Administrative Costs we cannot ship Export Orders below Goods value of 200 EURO.
Telephone No from abroad + 355 67 509 2222
Tektron B2B Solutions will supply goods to outside of Albania only supply on a Cleared Funds basis.
No VAT is charged for Export Orders, it is up to the customer to declare the goods and pay the right custom duties and VAT in their own country. All export invoices do not include VAT
If you require anymore information please email info@tektron.al or call on + 355 67 509 2222
Obligations Of The Seller
The seller is responsible for delivering the goods to the buyer at a named place of destination or at customs terminal if requested by the customer. The seller neither clears the goods for import nor pays for the custom duties. The seller will cover the Export Declaration and Export fees related to the customer order.
Obligations Of The Buyer
The buyer has to clear the goods for import and takes on the risks and costs of the goods as soon as they are accessible at the named destination. The fees related to imports of goods are generally the following:
1. Custom Tax (if the item qualifies according to country Tariff Codes and taxes),
2. Country VAT (rate depends on specific countries),
3. Import Documentation (fees vary accoring to the selected Agency).
Import VAT
Generally, you must pay VAT on imported goods at the same rates indicated from the Customs Office of the receiving country. The procedure for making payment depends mostly on the country from which you are importing goods. You will be informed from the selected Agency prior to delivering the goods to your address. No deliveries shall be made from forwarders if all the duties and VAT has been paid from Customer. You can reclaim VAT from goods imported when you declare them on your VAT return.
You can pay for your order by wire transfer.
Payment can be made to our bank details as below:
Tektron Solutions sh.p.k.
VAT no: L8192706B
Address: Rr.”Don Bosko:, Pall. Meld, Kati. 2, Nr.5, 1026, Tirana, Albania
Bank name: Raiffeisen Bank
Bank Address: Blloku Gintash, Laprake , Tirane
Currency: EURO
Swift code SGSBALTX
IBAN Code: AL79202110750000000011361810
Payment Information
YES, since we sell only to businesses we always issue VAT Invoice. You may be required to send us your business VAT Number and Address in order to issue the Invoice.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
a) Returns will be handled on a case-by-case basis. The items to be returned must be in their original packaging and unopened with all the parts and accessories intact. Depending on the nature and price of the product and on our supplier’s policy, fees may apply in the event that the item is being returned due to customer error.
b) Shipping costs for items being returned will be the responsibility of the customer.
c) If you have placed an order and you with to return it in full or partially, you have the right to request a Return Confirmation a period of 2 (two) days from the day it has been delivered to you.
d) You must return the items to us within 7 (seven) days of our Return Confirmation. Pack the product(s) into a securely closed box and send them back to the following address with the returns number clearly marked onto the packaging.
Tektron Solutions sh.p.k.
Rr. “Don Bosko:, Pall. Meld, Kati. 2, Nr.5, 1057, Tirana, ALBANIA,Â
NIPT: L81927006B
Please retain proof of postage.
Once your product has arrived at our offices and has been checked thoroughly, one of our team will process your exchange or refund. Refunds, credit notes or exchanges can only be issued if the goods are received in their original state, including packing, so please take care to open goods carefully. We work in close cooperation with both the customer and the distributor to ensure that each individual return transaction is solved in a fair and satisfactory manner.
e) If the return is initiated due to a faulty product description or other similar mistake by TEKTRON, we will assume the full responsibility and costs associated with the return.
f) If you want to exchange the product for a different one, our team will be happy to help you find an alternative and will happily process that order for you!
g) We shall issue a refund or credit note within 15 days of the cancellation directly to the method of original payment.
Should you discover the goods are faulty, please inform us via our website or contact us via email at support@jabra.al
We shall then send you the appropriate method of handling the faulty goods by either asking for the items to be returned back to us or in some circumstances, the return may be handled by the manufacturer or their authorized repair center.
We request that Goods be returned to us within 7 days of our Returns confirmation.
We will then ensure that we deal with the return as quickly as practical. We will repair, replace or refund the defective goods within a resolution time of 30 days.
These terms and conditions do not affect your statutory rights.
Please read carefully the below Warranty Terms.
Customer Pays for the Return and Seller Pays for the Replacement of the product Shipping Fees.
Jabra.al
offers a ninety (90) day, one (1) or two (2) limited warranty depending on the product. The warranty period is stated on the product in our website and in the released Warranty Certificate. The warranty period starts on the date of purchase of a brand new, unused product by the initial first end user. Jabra.al warrants that the products are free from defects in materials and workmanship, with its obligations under this warranty to repair or replacement at its own expense provided a claim is made within the warranty period applicable to the product.
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