Shipping

The Shipping Policy

Delivery times are quoted in working days and do not include bank holidays. Please expect orders placed over national Holidays to be slightly delayed.
Delivery Time: Order and Payment Confirmed by 15:00
Same Day Delivery – within Tirana
Next Day Delivery – Durres, Elbasan, Vore
2-3 Working Days – rest of the cities in Albania
5-7 Working Days – rest of the cities in Kosovo
Collection to our Warehouse: FREE (Normally within 18:00)
Goods are dispatched by our couriers or by partner courier and should be delivered within the above mentioned transit times.
If Collecting please check first as we may need to arrange shipment of the items at our collections offices. Collections must be confirmed before 15:00 with our team, so we can prepare the order for your pickup before 18:00.

YES, we do export to other countries. Please note due to high Administrative Costs we cannot ship Export Orders below Goods value of 200 EURO.
Telephone No from abroad + 355 67 509 2222
Tektron B2B Solutions will supply goods to outside of Albania only supply on a Cleared Funds basis.
No VAT is charged for Export Orders, it is up to the customer to declare the goods and pay the right custom duties and VAT in their own country. All export invoices do not include VAT
If you require anymore information please email info@tektron.al or call on + 355 67 509 2222

How can I pay for the export order?
– You can pay for your order by wire transfer.
Payment can be made to our bank details as below:
Tektron Solutions sh.p.k.
VAT no: L8192706B
Address: Rr.”Hysni Gerbolli:, Pall. Meld, Kati. 2, Nr.5, 1026, Tirana, Albania
Bank name: Raiffeisen Bank
Bank Address: Blloku Gintash, Laprake , Tirane
Currency: EURO
Swift code SGSBALTX
IBAN Code: AL79202110750000000011361810

How do I cancel my order?

If you have placed an order and you with to cancel, you have the right to cancel the order for the purchase of any of these items within a period of 2 (two) days, beginning with the day after the day on which the order was confirmed. This applies to all of our products. However, we regret that we cannot accept cancellations of orders for the purchase of software products.
Cancellation must be informed to us in writing by letter, by telephone or email.
Please take care not to damage the packaging when opening/removing goods for inspection. Returned goods should be accompanied by all of their original packaging and manuals.
Items such as Personal Computers and Laptops can be returned for a refund providing that pre-installed software has not been registered etc.
Please note that you will be responsible for the costs of returning the goods to us and you must take reasonable care to ensure that we receive the goods back and that the goods are not damaged in transit. Please retain proof of postage. We request that Goods be returned to us within 7 days of cancellation.
We shall issue a refund within 15 days of the cancellation directly to the method of original payment.